Shipping policy

Shipping Policy

Last Updated: 02/16/2025

At Il Lume Design, we strive to ensure a smooth and efficient shipping experience for our customers. Please review our shipping policy below.

1. Order Processing

• Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has been placed and another with tracking information once it has shipped.

2. Shipping Methods & Delivery Times

• We offer standard and expedited shipping options at checkout.
• Delivery times vary depending on the shipping method selected and your location. Estimated delivery times:
  • Standard Shipping: 5-10 business days
  • Expedited Shipping: 2-5 business days
  • Overnight Shipping: 1-2 business days
• Please note that shipping times are estimates and may be affected by carrier delays, weather, or other unforeseen factors.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the selected shipping method, order weight, and delivery address.
• We may offer free shipping promotions on qualifying orders—details will be available at checkout.

4. International Shipping

• At this time, we only ship within [Insert Countries/Regions if applicable]. We do not currently offer international shipping outside of these regions.

5. Tracking Your Order

• Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment's progress.
• If you do not receive a tracking number within the expected processing time, please contact our support team.

6. Lost, Stolen, or Damaged Shipments

• If your order is lost in transit, please contact us so we can assist in resolving the issue.
• If your package arrives damaged, please take photos and reach out to us within 48 hours of delivery to initiate a claim.
• Il Lume Design is not responsible for stolen packages after they have been marked as delivered. We recommend shipping to a secure location.

7. Address Changes & Order Modifications

• If you need to change your shipping address or modify your order, please contact us as soon as possible. We cannot guarantee changes after an order has been processed.

8. Contact Us

If you have any questions about our shipping policy, please reach out to our support team at:
📧 info@illume.design

We appreciate your business and look forward to serving you!